Welcome to the page “Frequently Asked Questions 2021” (FAQ)
Is it safe to come on holiday to Lignano Sabbiadoro, Pineta, Riviera?
In these locations the most part of hotels, restaurants, shops etc. Is taking measures of cleaning and sanitizing to ensure maximum safety for everyone in compliance with the directives of the health authorities. We too, as Hotel Etna, implement all the protocols in this sense.
What to do before arriving at the hotel? To speed up the check-in procedures at the hotel, we strongly recommend you to send us a few days before your arrival an e-mail with the personal data of the holiday owner and all family members (children and infants too), including the passport number and validity. In this way the stay at the reception will be reduced to the only payment and the delivery of the keys which will be sanitized at each customer change.
How are the arrival procedures (check-in) carried out at our agency?
Access to the reception is strongly recommended to one member of the family with a protective mask, who must sanitize the hands with a special gel provided at the entrance. If you have symptoms of fever, flu or if you know that you have been in contact with people who are potentially positive for Corona Virus in the last 14 days, you are not allowed to enter the hotel and please let us know so that we can find a solution together. During the check-in we ask you to keep the social distance of one metre. taff will be equipped with personal protective equipment and shall be trained and aware of the measures envisaged by the competent health authorities.
How will the cleaning of the rooms and the common parts be handled
The protocol of cleaning and sanitization of the whole hotel has been integrated with the instructions of the Ministry of Health: a thorough cleaning and sanitizing of surfaces, furnishings and floors with disinfectants and specific products is carried out. The bed linen and towels are always sterilized by washing at our industrial laundry which is certified by the R. A. B. C Biocontamination Control System. Accessory equipment such as cribs for children, high chairs, bicycles, etc. will also be sanitized and disinfected at every change.
How will the maintenance be carried out in the rooms
f maintenance or repairs are required, our trained staff, equipped with a mask and hand gel, will intervene respecting the interpersonal distances. It is preferable that small maintenance and/or repairs, where possible, be carried out in the absence of the guest.
How will the breakfast service take place?
The breakfast rooms is also accessed with a protective mask and maintaining the interpersonal distance of one meter from people who are not part of the same family unit. Hands must be sanitized with a special gel provided at the entrance. The breakfast is organized as a buffet, but it is not allowed to access it in self-service mode. Our staff, equipped with disposable gloves and masks, serves every single guest, who can access the buffet counter in an orderly manner, arranging themselves in a row and always maintaining an interpersonal distance of one meter, without creating crowds. Water and hot drinks are served directly to the table.
When is it mandatory to wear a protective mask?
The use of the mask is mandatory in closed public places, lifts, bars, restaurants, pizzerias, shops in general. In bars and restaurants, the mask can be removed when you sit down at your table. On the beach, while respecting the distance, if you are sitting or lying down, it is not necessary to wear the mask either under the umbrella or in the occupied area in the free zone. Walking along the shoreline and entering or leaving the beach along the way indicated entrance/exit is mandatory to wear the mask.
How will the equipped beaches be organised?
The beach places will be more spaced apart, guaranteeing an area of at least 12 square meters per umbrella. The positioning of sunbeds and deckchairs will always ensure a distance of at least 1. 5 metres between different families. Frequent cleaning and disinfection of common areas such as cash register, changing rooms, cabins, toilets, showers, etc. will be guaranteed. Activities on the beach such as walks, children’s games will be allowed as long as it is ensured that people who do not belong to the same family group are kept at least one metre distance. The constantly trained staff is equipped with masks and hygienic gel. Equipment such as sun loungers and umbrellas are sanitized at every change of person and at every end of the day.
Will it be possible to access the free beaches?
The free beach areas will always be accessible in accordance with the interpersonal distance of at least one metre, guaranteeing an area of at least 12 square metres per family group.
Individual sports such as tennis, swimming, surfing, windsurfing, kitesurfing are allowed, subject to interpersonal distance measures, while group sports activities are not allowed, which may give rise to crowding.
Will children’s play areas be accessible?
The play areas will be accessible with an invitation to keep at least one metre distance between children except members of the same family.
Will bars, pizzerias and restaurants be open?
The restaurant and entertainment activities will be open with strict respect for social distancing, placing tables in an appropriate way and adopting the measures of hygiene and sanitation required by the legislation.
These are just some of the answers to the most frequently asked questions. If you need clarification and if you have any doubts, call or write us and we will try to answer your questions. Phone +39 0431 720640 and by e-mail to firstname.lastname@example.org